"Well, I'm Tired of Tryin'!" Organizational Citizenship Behavior and Citizenship Fatigue

被引:306
作者
Bolino, Mark C. [1 ]
Hsiung, Hsin-Hua [2 ]
Harvey, Jaron [3 ]
LePine, Jeffery A. [4 ]
机构
[1] Univ Oklahoma, Price Coll Business, Div Management & Entrepreneurship, Norman, OK 73019 USA
[2] Natl Dong Hwa Univ, Dept Business Adm, Shoufeng, Taiwan
[3] Univ Wyoming, Coll Business, Laramie, WY 82071 USA
[4] Arizona State Univ, WP Carey Sch Business, Dept Management, Tempe, AZ 85287 USA
关键词
organizational citizenship behavior; stress; strain; well-being; COUNTERPRODUCTIVE WORK BEHAVIOR; DEMANDS-RESOURCES MODEL; TEAM-MEMBER EXCHANGE; EXTRA-ROLE BEHAVIORS; COMPASSION FATIGUE; TASK-PERFORMANCE; STATISTICAL CONTROL; JOB-PERFORMANCE; GOOD SOLDIER; STRESS;
D O I
10.1037/a0037583
中图分类号
B849 [应用心理学];
学科分类号
040203 ;
摘要
This study seeks to identify workplace conditions that influence the degree to which employees feel worn out, tired, or on edge attributed to engaging in organizational citizenship behavior (OCB) and also how this phenomenon, which we refer to as citizenship fatigue, is associated with future occurrences of OCB. Using data collected from 273 employees and their peers at multiple points in time, we found that the relationship between OCB and citizenship fatigue depends on levels of perceived organizational support, quality of team-member exchange relationships, and pressure to engage in OCB. Specifically, the relationship between OCB and citizenship fatigue is significantly stronger and positive when perceived organizational support is low, and it is significantly stronger and negative when the quality of team-member exchange is high and pressure to engage in OCB is low. Our results also indicate that citizenship fatigue is negatively related to subsequent acts of OCB. Finally, supplemental analyses reveal that the relationship between OCB and citizenship fatigue may vary as a function of the specific facet of OCB. We conclude with a discussion of the key theoretical and practical implications of our findings.
引用
收藏
页码:56 / 74
页数:19
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