Design for Service

被引：6
|
作者：
Harrison, Andrew [1 ,2 ,3 ]
机构：
[1] Aston Univ, Birmingham, W Midlands, England
[2] Cranfield Univ, Cranfield, Beds, England
[3] Royal Aeronaut Soc, London, England
来源：
RESEARCH-TECHNOLOGY MANAGEMENT | 2017年 / 60卷 / 04期
关键词：
Servitization; Design; Power-by-the-Hour; Rolls-Royce;
D O I：
10.1080/08956308.2017.1325685
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Design for service is critical to making the focus on service work at Rolls-Royce. This article describes the company's Advanced Services Transformation Roadmap, which ensures that services are considered at every step of the engine design process. As a result, Rolls-Royce has seen unanticipated disruptions in engine availability fall and customer satisfaction rise.
引用
收藏
页码：19 / 25
页数：7
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