Destination loyalty modeling of the global tourism

被引:91
作者
Wu, Chih-Wen [1 ]
机构
[1] Natl Chung Hsing Univ, Coll Management, Dept Mkt, 250 Kuo Kuang Rd, Taichung 402, Taiwan
关键词
Destination loyalty; Destination image; Consumer travel experience; Destination satisfaction; Tourism; BEHAVIORAL INTENTIONS; CUSTOMER SATISFACTION; IMAGE; QUALITY; MOTIVATION; EXPERIENCE; PERFORMANCE; VARIABLES; ANTECEDENTS; PURCHASE;
D O I
10.1016/j.jbusres.2015.12.032
中图分类号
F [经济];
学科分类号
02 ;
摘要
This study examines the antecedents of destination loyalty and its relation to destination image, consumer travel experience, and destination satisfaction in the tourism context. This study raises important questions concerning how destination image, consumer travel experience, and destination satisfaction affect destination loyalty. This research attempts to identify three key antecedents of loyalty in the tourism context. The study empirically tests predicted relationships by using personal interview data from 475 foreign tourists. The conceptual model investigates the relevant relationships among the research constructs by using fuzzy-set Qualitative Comparative Analysis (fsQCA) and structural equation modeling (SEM) approach. Findings from the research sample support the argument that destination image, consumer travel experience, destination satisfaction are the key determinants of destination loyalty. Furthermore, destination image and consumer travel experience influence destination satisfaction. The study also discusses theoretical and managerial implications of research findings for marketing the tourism products globally. (C) 2015 Elsevier Inc. All rights reserved.
引用
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页码:2213 / 2219
页数:7
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