Does Job Standardization Increase Organizational Citizenship Behavior?

被引：15

作者：

Chen, Li-Chan ^{[1
]}

Niu, Han-Jen ^{[2
]}

Wang, Yau-De ^{[3
]}

Yang, Chyan ^{[4
]}

Tsaur, Sheng-Hshiung ^{[5
]}

机构：

[1] Ming Hsin Univ Sci & Technol, Dept Hotel Management, Hsinchu 30401, Taiwan

[2] Tamkang Univ, Grad Inst Management Sci, Dept Management Sci & Decis Making, Tamsui 25137, Taiwan

[3] Natl Chiao Tung Univ, Dept Management Sci, Hsing Chu City 30010, Taiwan

[4] Natl Chiao Tung Univ, Inst Business & Management, Hsing Chu City 30010, Taiwan

[5] Natl Chiayi Univ, Grad Inst Recreat Tourism & Hospitality Managemen, Chiayi 60004, Taiwan

来源：

PUBLIC PERSONNEL MANAGEMENT | 2009年 / 38卷 / 03期

关键词：

Organizational citizenship behavior; job standardization; hospitality; SERVICE QUALITY; MOTIVATIONAL BASIS; PERFORMANCE; SATISFACTION; EMPLOYEES; MODEL;

D O I：

10.1177/009102600903800303

中图分类号：

F24 [劳动经济];

学科分类号：

020106 ; 020207 ; 1202 ; 120202 ;

摘要：

Organizational citizenship behavior (OCB) is of key importance in the workplace. Researchers have discussed numerous motivation factors affecting OCB, but they have not examined the relative contributions of job standardization to OCB. This article describes an empirical study that examined the relationship between job standardization and OCB in the hospitality sector. Regression analysis of survey data from 214 hotel employees supported the relationship between job standardization and OCB. ANOVA analysis revealed that high degrees of job standardization indicate a higher level of OCB.

引用

页码：39 / 49

页数：11

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