Frequency and outcomes of workplace incivility in healthcare: A scoping review of the literature

被引:13
作者
Martin, Louisa Dasher [1 ]
Zadinsky, Julie K. [1 ]
机构
[1] Augusta Univ, Coll Nursing, Augusta, GA 30912 USA
关键词
healthcare; incivility; nursing management; scoping review; social behaviour; TURNOVER INTENTIONS; EMPOWERMENT; BURNOUT; IMPACT; JOB; ENVIRONMENT;
D O I
10.1111/jonm.13783
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
Aims We aim to evaluate the frequency and outcomes of workplace incivility in healthcare for nursing management. Background Incivility in the workplace is a significant problem that is important to nurse managers, as it goes directly against the fundamental values and ethics of providing high-quality care to patients. The Joint Commission (2021) and the American Nurses Credentialing Center have called on healthcare organizations to identify and intervene in the problem of workplace incivility. Evaluation Studies included in this scoping review were those that measured and analysed the frequency and outcomes of workplace incivility in healthcare. Four databases were searched, and 28 articles were reviewed. Evaluation was based on general quality, including study characteristics, instruments, and statistical analyses. Key issues Studies used a quasi-experimental design, and most focused on the Registered Nurse population. The Workplace Incivility Scale was the most commonly used instrument to measure workplace incivility frequency. The most frequently studied work-related outcomes were burnout, satisfaction, and turnover. Conclusions Although the frequency of workplace incivility in healthcare is not clear, its consequences are substantial. Multiple studies have revealed significant relationships between workplace incivility and work-related outcomes that are important to nurse managers. Research is needed on non-nursing healthcare professionals, and validation studies are needed on instruments used to measure workplace incivility frequency. Implications for Nursing Management The findings of this review can help nurse managers better understand the phenomenon, frequency, and impact of workplace incivility in the healthcare setting and move toward addressing the problem of workplace incivility among nurses and other healthcare professionals.
引用
收藏
页码:3496 / 3518
页数:23
相关论文
共 52 条
[1]   Linking work-family interference, workplace incivility, gender and psychological distress [J].
Abubakar, A. Mohammed .
JOURNAL OF MANAGEMENT DEVELOPMENT, 2018, 37 (03) :226-242
[2]   Influence of workplace incivility on the quality of nursing care [J].
Alshehry, Abdualrahman Saeed ;
Alquwez, Nahed ;
Almazan, Joseph ;
Namis, Ibrahim Mohammed ;
Cruz, Jonas Preposi .
JOURNAL OF CLINICAL NURSING, 2019, 28 (23-24) :4582-4594
[3]   Tit for tat? The spiraling effect of incivility in the workplace [J].
Andersson, LM ;
Pearson, CM .
ACADEMY OF MANAGEMENT REVIEW, 1999, 24 (03) :452-471
[4]  
[Anonymous], 1965, Am J Nurs, V65, P106
[5]  
Joint Commission on Accreditation of Healthcare Organizations USA, 2008, Sentinel Event Alert, P1
[6]  
[Anonymous], 2015, COD ETH NURS
[7]  
Arksey H., 2005, International Journal of Social Research Methodology, V8, P19, DOI DOI 10.1080/1364557032000119616
[8]  
Brown K., 2014, THESIS NO KENTUCKY U
[9]   The Relationships Amongst Pediatric Nurses' Work Environments, Work Attitudes, and Experiences of Burnout [J].
Buckley, Laura ;
Berta, Whitney ;
Cleverley, Kristin ;
Widger, Kimberley .
FRONTIERS IN PEDIATRICS, 2021, 9
[10]   Hospital nurses experiencing day-to-day workplace incivility: A diary study on the benefits of daily social support [J].
Carmona-Cobo, Isabel ;
Lopez-Zafra, Esther .
JOURNAL OF NURSING MANAGEMENT, 2022, 30 (06) :1577-1589