Discouraging employee turnover through a coaching optimization program

PT X is one of the rapidly growing Business Process Outsource (BPO) companies in Indonesia that is constantly challenged by employe turnover issues. The focus of this research is to determine and implement an appropriate intervention program in order to cope with the employe turnover problem at PT X. Initial qualitative data indicated a problem with perceived organizational support (POS) as a possible cause of turnover intention (TI) at PT X. In order to substantiate this, quantitative data for TI and POS were collected using an adaptation of a TI questionnaire used by Lindblom, Kajalo, and Mitronen (2015) and an adaptation of a POS survey used in Neves and Eisenberger (2014). The measurement of data from 164 respondents revealed a significant negative relationship between POS and TI (r = -.52, p =.00). Further analysis was made to design an intervention, resulting in a four-stage coaching optimization program. The first stage equips the participants with knowledge and understanding of solution-focus (SF) coaching, the second stage allows room for the implementation which will be evaluated at the third stage, and the last stage serves as a reinforcement to sustain the SF coaching practice at PT X. The first stage of coaching debriefing was implemented with eight team leaders and supervisory level employes of PT X. It was further evaluated at the learning level, which resulted in a significant increase in participant knowledge compared to before the implementation. This result can be used as a reference in implementing coaching optimization programs as a way of increasing POS to reduce TI.