A hybrid fuzzy BWM-VIKOR MCDM to evaluate the service level of bike-sharing companies: A case study from Chengdu, China

被引：46

作者：

Liang, Xuedong ^{[1
]}

Chen, Ting ^{[1
]}

Ye, Meng ^{[1
]}

Lin, Huirong ^{[2
]}

Li, Zhi ^{[1
]}

机构：

[1] Sichuan Univ, Business Sch, Chengdu 610065, Peoples R China

[2] Natl Environm Protect Hazardous Waste Disposal En, Beijing, Peoples R China

来源：

JOURNAL OF CLEANER PRODUCTION | 2021年 / 298卷

关键词：

Fuzzy set; BWM; VIKOR; Service evaluation; Bike-sharing; BARRIERS; NUMBERS; SATISFACTION; MANAGEMENT; INNOVATION; DECISIONS; EXTENSION; FRAMEWORK; SELECTION; BEHAVIOR;

D O I：

10.1016/j.jclepro.2021.126759

中图分类号：

X [环境科学、安全科学];

学科分类号：

08 ; 0830 ;

摘要：

Bike-sharing is being widely used in many cities in China and gradually penetrated people's daily habits. However, because there are so many bicycle providers in the market, companies need to develop differentiated service strategies to compete in this homogenized market. Therefore, this paper examined the current bike-sharing enterprise service level in Chengdu, constructed a evaluation index system with 17 indicators under four main dimensions: perceptibility, availability, reliability, and sustainability; Developed a multi-stage hybrid fuzzy best and worst method (BWM) and Visekriterijumska Optimizacija i Kompromisno Resenje (VIKOR) method to evaluate bike-sharing service levels, understand user per-ceptions, and enable decision-makers to make more accurate and reliable judgments under uncertain conditions. This research provided a new comprehensive decision-making tool that the evaluation re-sults could help managers improve their performances targeted, provide users with higher quality products and services, and contribute to the long-term development of companies. (c) 2021 Elsevier Ltd. All rights reserved.

引用

页数：11

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