Impact of the usage of social media in the workplace on team and employee performance

被引：174

作者：

Song, Qi ^{[1
]}

Wang, Yi ^{[2
]}

Chen, Yang ^{[1
,2
]}

Benitez, Jose ^{[3
]}

Hu, Jiang ^{[4
]}

机构：

[1] Southwestern Univ Finance & Econ, Sch Business Adm, IS, Chengdu, Sichuan, Peoples R China

[2] Southwestern Univ Finance & Econ, Sch Business Adm, Chengdu, Sichuan, Peoples R China

[3] Rennes Sch Business, IS, Rennes, France

[4] All Pay Network Serv Co Ltd, Sichuan Branch, Chengdu, Sichuan, Peoples R China

来源：

INFORMATION & MANAGEMENT | 2019年 / 56卷 / 08期

关键词：

Social media in the workplace; Work-oriented social media; Socialization-oriented social media; Team performance; Employee performance; IT consumerization; Business value of IT; INNOVATION PERFORMANCE; TECHNOLOGY; WORK; INFORMATION; ENTERPRISE; COMMUNICATION; SUPPORT; MODEL; CONSUMERIZATION; IMPLEMENTATION;

D O I：

10.1016/j.im.2019.04.003

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

How does the usage of social media in the workplace affect team and employee performance? To address this cutting edge and up-to-date research question, we ran a quasinatural field experiment, collecting data of two matched-sample groups within a large financial service firm in China. We find that work-oriented social media (DingTalk) and socialization-oriented social media (WeChat) are complementary resources that generate synergies to improve team and employee performance. The instrumental value provided by work-oriented social media is reinforced by the expressive value provided by socialization-oriented social media, which help firms to create business value from information technology investments.

引用

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