A Theories-in-Use Approach to Building Marketing Theory

被引:231
作者
Zeithaml, Valarie A. [1 ]
Jaworski, Bernard J. [2 ]
Kohli, Ajay K. [3 ]
Tuli, Kapil R. [4 ]
Ulaga, Wolfgang [5 ]
Zaltman, Gerald [6 ,7 ]
机构
[1] Univ N Carolina, Kenan Flagler Business Sch, Mkt, Chapel Hill, NC 27515 USA
[2] Claremont Grad Univ, Peter F Drucker & Masatoshi Ito Grad Sch Manageme, Management & Liberal Arts, Claremont, CA USA
[3] Georgia Inst Technol, Scheller Coll Business, Atlanta, GA 30332 USA
[4] Singapore Management Univ, Lee Kong Chian Sch Business, Mkt, Singapore, Singapore
[5] INSEAD, Mkt, Fontainebleau, France
[6] Harvard Univ, Harvard Business Sch, Business Adm, Cambridge, MA 02138 USA
[7] Harvard Univ, Harvard Business Sch, Cambridge, MA 02138 USA
关键词
building theory; grounded theory; theories-in-use; theory construction; theory development; MEASURING SERVICE QUALITY; CONSUMER PERCEPTIONS; CUSTOMER; ORIENTATION; MODEL; REASSESSMENT; ORGANIZATION; FRAMEWORK; INQUIRY; FUTURE;
D O I
10.1177/0022242919888477
中图分类号
F [经济];
学科分类号
02 ;
摘要
This article's objective is to inspire and provide guidance on the development of marketing knowledge based on the theories-in-use (TIU) approach. The authors begin with a description of the TIU approach and compare it with other inductive and deductive research approaches. The benefits of engaging in TIU-based research are discussed, including the development of novel organic marketing theories and the opportunity to cocreate relevant marketing knowledge with practitioners. Next, they review criteria for selecting research questions that are particularly well-suited for examination with TIU-based research. This is followed by detailed suggestions for TIU research: focusing on developing new constructs, theoretical propositions (involving antecedents, moderators, and consequences), and arguments for justifying theoretical propositions. A discussion of TIU tradecraft skills, validity checks, and limitations follows. The authors close with a discussion of future theory-building opportunities using the TIU approach.
引用
收藏
页码:32 / 51
页数:20
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