Patient Satisfaction Surveys and Quality of Care: An Information Paper

被引：112

作者：

Farley, Heather ^{[1
]}

Enguidanos, Enrique R. ^{[2
]}

Coletti, Christian M. ^{[1
]}

Honigman, Leah ^{[3
]}

Mazzeo, Anthony ^{[4
]}

Pinson, Thomas B. ^{[5
]}

Reed, Kevin ^{[6
]}

Wiler, Jennifer L. ^{[7
]}

机构：

[1] Christiana Care Hlth Syst, Dept Emergency Med, Newark, DE 19713 USA

[2] Providence Reg Med Ctr, Dept Emergency Med, Everett, WA USA

[3] George Washington Univ Hosp, Dept Emergency Med, Washington, DC USA

[4] Mercy Fitzgerald Hosp, Dept Emergency Med, Darby, PA USA

[5] Mayes Cty Med Ctr, Dept Emergency Med, Pryor, OK USA

[6] Med Star Harbor Hosp, Dept Emergency Med, Baltimore, MD USA

[7] Univ Colorado, Sch Med, Dept Emergency Med, Aurora, CO USA

来源：

ANNALS OF EMERGENCY MEDICINE | 2014年 / 64卷 / 04期

关键词：

EMERGENCY-DEPARTMENT; HEALTH-CARE; PATIENTS EXPERIENCES; TECHNICAL QUALITY; CLINICAL-QUALITY; HOSPITAL-CARE; PHYSICIANS; COMMUNICATION; MORTALITY; ADHERENCE;

D O I：

10.1016/j.annemergmed.2014.02.021

中图分类号：

R4 [临床医学];

学科分类号：

1002 ; 100602 ;

摘要：

With passage of the Patient Protection and Affordable Care Act of 2010, payment incentives were created to improve the "value" of health care delivery. Because physicians and physician practices aim to deliver care that is both clinically effective and patient centered, it is important to understand the association between the patient experience and quality health outcomes. Surveys have become a tool with which to quantify the consumer experience. In addition, results of these surveys are playing an increasingly important role in determining hospital payment. Given that the patient experience is being used as a surrogate marker for quality and value of health care delivery, we will review the patient experience-related pay-for-performance programs and effect on emergency medicine, discuss the literature describing the association between quality and the patient-reported experience, and discuss future opportunities for emergency medicine.

引用

页码：351 / 357

页数：7

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