Architecture Proposal of Help Desk based on the framework ITIL 3.0

被引：0

作者：

Elizabeth Conde-Zhingre, Lorena ^{[1
]}

Hernandez, Wilmar ^{[2
]}

Alejandro Quezada-Sarmiento, Pablo ^{[3
]}

机构：

[1] Inst Tecnol Super Daniel Alvarez Burneo, Tecnol Redes & Telecomunicac, Loja, Ecuador

[2] Univ Las Amer, Fac Ingn & Ciencias Aplicadas, Quito, Ecuador

[3] Univ Politecn Madrid, Madrid, Spain

来源：

2019 14TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI) | 2019年

关键词：

Incidence; Itil; Technological Services;

D O I：

10.23919/cisti.2019.8760832

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This article focuses on analyzing incident management through the use of the ITIL Information Technology Infrastructure Library V.3.0, as a framework to improve the efficiency of IT services. Through the aforementioned architecture, it will be possible to attend and provide solutions to hardware, software, networks and other computer components problems, thus improving the quality of service for those stakeholders.

引用

页数：6