USER SATISFACTION WITH NURSING CARE IN THE HOSPITAL ENVIRONMENT

被引：1

作者：

dos Santos Brito, Leandro Cardozo ^{[1
]}

Almeida Pacheco, Haylla Simone

Lopes, Paula de Moura

Pereira Borges, Jose Wicto ^{[2
]}

do Nascimento, Fernando Ferraz ^{[2
]}

Andrade, Jesusmar Ximenes ^{[2
]}

机构：

[1] Univ Fed Piaui, Grad Program Biomed Sci, Parnaiba, Piaui, Brazil

[2] Univ Fed Piaui, Grad Program Hlth & Community, Teresina, PI, Brazil

来源：

REVISTA DE PESQUISA-CUIDADO E FUNDAMENTAL ONLINE | 2021年 / 13卷

关键词：

Health behavior; Health promotion; Standardized nursing terminology; Nursing; Validation studies;

D O I：

10.9789/2175-5361.rpcfo.v13.9973

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

Objective: to analyze the level of user satisfaction with nursing care in the hospital environment. Method: cross-sectional, analytical, quantitative study, carried out with 101 patients from a hospital in the Center-South of Piaui, from March 2016 to January 2017. The "Customer Satisfaction Scale" of the Results Classification of Nursing, with analysis of the results using the Statistic Package for Social Sciences Software. Results: patients were satisfied with nursing care (58.4%). The variables that showed a statistically significant association with satisfaction were "race / color" (p = 0.028) and "marital status" (p = 0.030), in addition to the indicators "eating" (p = 0.018) and "hygiene" (p = 0.035) of the self-care scale. Conclusion: patient satisfaction allows the identification of potential and deficiencies, providing contributions for the reorganization of care, management and teaching activities.

引用

页码：1068 / 1074

页数：7

共 50 条

[31] Patients' perceptions of nursing care in the hospital setting
Schmidt, LA
JOURNAL OF ADVANCED NURSING, 2003, 44 (04) : 393 - 399
[32] Interactions in the ``environment of care: exploring Nursing publications
de Melo Lanzoni, Gabriela Marcellino
Lessmann, Juliana Cristina
Macedo de Sousa, Francisca Georgina
Erdmann, Alacoque Lorenzini
Schlindwein Meirelles, Betina Hoerner
REVISTA BRASILEIRA DE ENFERMAGEM, 2011, 64 (03) : 580 - 586
[33] Hospitalized patients' satisfaction with emergency department nursing care: a descriptive, cross-sectional, multicenter study of whether satisfaction differs according to hospital complexity
Isabel Rios-Risquez, Ma
Garcia-Izquierdo, Mariano
Lozano Alguacil, Ester
Mateo Perea, Gines
Sabuco Tebar, Emiliana
Martinez Cano, Fuensanta
EMERGENCIAS, 2013, 25 (03): : 177 - 183
[34] A pilot study of satisfaction in oncology nursing care: an indirect predictor of quality of care
Una Cidon, Esther
Cuadrillero Martin, Fernando
Hijas Villaizan, Milagros
Lopez Lara, Francisco
INTERNATIONAL JOURNAL OF HEALTH CARE QUALITY ASSURANCE, 2012, 25 (02) : 106 - 117
[35] PERCEPTION OF NURSING CARE AND SATISFACTION LEVELS OF ORTHOPEDICS AND TRAUMATOLOGY PATIENTS
Yilmaz Guven, Durdane
TURKISH JOURNAL OF GERIATRICS-TURK GERIATRI DERGISI, 2024, 27 (03): : 271 - 279
[36] The Effect of Individualized Nursing Care on the Patient Satisfaction and Quality of Life
Acaroglu, Rengin
Sendir, Merdiye
Kaya, Hatice
Sosyal, Elif
FLORENCE NIGHTINGALE JOURNAL OF NURSING-FLORENCE NIGHTINGALE HEMSIRELIK DERGISI, 2007, 15 (59): : 61 - 67
[37] Evaluation and dimensions that define the labor environment and job satisfaction in nursing staff
Garcia-Pozo, A.
Moro-Tejedor, M. N.
Medina-Torres, M.
REVISTA DE CALIDAD ASISTENCIAL, 2010, 25 (04) : 207 - 214
[38] Exploring the impact of the COVID-19 environment on nursing delivery of family-centred care in a paediatric hospital
O'Neill, Jenny
Devsam, Bianca
Kinney, Sharon
Hawley, Meaghan
Richards, Stacey
Newall, Fiona
JOURNAL OF ADVANCED NURSING, 2023, 79 (01) : 320 - 331
[39] Predictors and measurement of satisfaction with postpartum care in a government hospital
Zeyneloglu, Simge
Kisa, Sezer
Ozberk, Hulya
Badem, Aysun
NURSING & HEALTH SCIENCES, 2017, 19 (02) : 198 - 203
[40] Finding meaning in complex care nursing in a hospital setting
Borghmans, Felice
Laletas, Stella
Fernandes, Venesser
Newnham, Harvey
NURSING INQUIRY, 2024, 31 (03)

← 1 2 3 4 5 →