Prototyping an intelligent decision support system for improving urban infrastructures management

被引：20

作者：

Quintero, A ^{[1
]}

Konaré, D ^{[1
]}

Pierre, S ^{[1
]}

机构：

[1] Ecole Polytech, Dept Comp Engn, Mobile Comp & Networking Res Lab, LARIM, Montreal, PQ H3C 3A7, Canada

来源：

EUROPEAN JOURNAL OF OPERATIONAL RESEARCH | 2005年 / 162卷 / 03期

关键词：

intelligent decision support system; knowledge-based systems; urban infrastructures; complaint management;

D O I：

10.1016/j.ejor.2003.10.019

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This paper describes an intelligent decision support system (IDSS) dedicated to coordinated management of urban infrastructures (SIGIU). This system identifies the data and related treatments common to several municipal activities and defines the requirements and functionalities of the computer tools developed to improve the delivery, performance and coordination of municipal services to the population. The resulting cooperative system called SIGIU is composed of a global planning and coordination system (SYGEC) and a set of integrated operating systems (SYDEX), each of them being associated with a specific urban system (sewerage, waterworks, etc.). In order to support the decision-making process, an IDSS was developed as a knowledge-based system provided with inference mechanisms that enables SYGEC and SYDEX to make strategic choices in terms of technical interventions on municipal infrastructures. The knowledge-based system stores experts' knowledge as well as solutions to past problems. Preliminary implementation results show that SIGIU effectively and efficiently supports the decision-making process related to managing urban infrastructures. (C) 2003 Elsevier B.V. All rights reserved.

引用

页码：654 / 672

页数：19

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