Public Transport, Ridership and Safe Travelling Environment during COVID-19 Pandemic

The COVID-19 pandemic has caused a dramatic decrease in public transport demand. Even though public transport in Malaysia is allowed to reboot and run with total capacity after the end of a movement control order, many public transport users still worry and refuse to take public transport as their movement tools. Therefore, government and public transport service providers must pay attention to improving preventive steps to keep public transport users feeling secure. Thus, the present study proposes a research model encompassing perceived risk, standard operating procedure, and information credibility in understanding the feeling of safety among Malaysian public transport users.