Research of Data Warehouse Established Methods Based on County Post CRM

被引：0
作者：
Li, Pengfei [1 ,2 ]
Lu, Caiwu [1 ]
机构：
[1] Xian Univ Architecture & Technol, Sch Management, Xian 710055, Peoples R China
[2] Xian Univ Posts & Telecommunicat, Dept Informat & Mange Engn, Xian, Peoples R China
来源：
CCDC 2009: 21ST CHINESE CONTROL AND DECISION CONFERENCE, VOLS 1-6, PROCEEDINGS | 2009年
关键词：
Post Enterprise; CRM; Data Warehouse; Customer Behavior;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
The CRM system of postal enterprise stored amount of data, including customer-based information, transaction record, business type, sub-office etc. But it cannot provide the comprehensive analysis for customers. According to the CRM system actual demand of postal enterprise, by analyzing the old model, we provide the architectural model of data warehouse based on CRM and determine customer-centered management Star schema. We also analysis subject field setting of the postal business and descript the implementation strategy and methods of data extraction, transformation and loading. Finally, we point out the limitations of the method.
引用
收藏
页码：122 / 125
页数：4
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