Development of an Ontology-Based Configuration Management System

This paper proposes an alternative of configuration management system development using IT ontology and semantic technology. To make the IT service management more effective especially the configuration management, the manager needs the appropriate and ad-hoc analysis for decision making. Our approach proposes a knowledge base to accompany the conventional database system in order to flexibly cope with the strategic problems. An ontology schema is designed to handle the configuration management of IT service resources in term of RDF N-triple. The classes and hierarchy of the schema are provided along with the appropriate property relations among the configuration items. We design the queries by SWRL & SQWRL rules for IT service functions, such as how to allocate the budget for the annual maintenance fee, etc. The Protege software is used during our ontology schema design. We develop a Java web application with Jena Framework along with the Jena Fuseki ontology server to successfully demonstrate our ontology-based approach.