User Experience Interaction in Cross-Channel Systems: Comparing Heuristic Evaluations

被引：0
作者：
Renzi, Adriano B. [1 ]
Almeida, Olnei [2 ]
Cesar, Marcos [3 ]
机构：
[1] Univ Fed Fluminense Ind Design TDT, Niteroi, RJ, Brazil
[2] Banco Original, UX Dept, Sao Paulo, Brazil
[3] Packaging Brands, Digital Dept, Rio De Janeiro, Brazil
来源：
ADVANCES IN HUMAN FACTORS AND SYSTEMS INTERACTION | 2020年 / 959卷
关键词：
User experience; Pervasive interaction systems; Cross-channel;
D O I：
10.1007/978-3-030-20040-4_49
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
Differently to usability metrics, which tends to focus on specific tasks with specific digital apparatuses and contexts, the pervasive experience permeates different digital devices to build an experience journey with many interaction touchpoints. Each interactive device play a part, sometimes complementary, to help users fulfill their needs or just generate an experience. As user experience develops to pervasive cross-channel interaction, it becomes difficult to relate ecology systems UX problems to formal usability heuristics. A set of UX heuristics was proposed in 2016 and first tested in 2018 with the multi-channel Airbnb system through pervasive testing on 3 different devices: desktop, tablet and smartphone. This paper presents a comparison analysis of heuristic evaluations, using Nielsen's desktop/tablet heuristics, Inostroza's smartphone heuristics and Renzi's UX cross-channel heuristics.
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收藏
页码：547 / 558
页数：12
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