Interface changes causing accidents. An empirical study of negative transfer

被引：31

作者：

Besnard, D ^{[1
]}

Cacitti, L

机构：

[1] Univ Newcastle, Sch Comp Sci, Ctr Software Reliabil, Newcastle Upon Tyne NE1 7RU, Tyne & Wear, England

[2] Elect France, Dept Facteurs Humains, F-41220 St Laurent Eaux, France

来源：

INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES | 2005年 / 62卷 / 01期

基金：

英国工程与自然科学研究理事会;

关键词：

negative transfer; accident; interface changes; human-machine interaction; human error;

D O I：

10.1016/j.ijhcs.2004.08.002

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

When expert operators interact with a new device, they inevitably reuse former interaction modes and actions. This phenomenon is due to the human cognition seeking resources savings. Schemas support this strategy and are implemented in such a way that perfection is disregarded at the profit of an intuitive trade-off between performance and cognitive resources savings. As a consequence, humans have a strong inclination to fit well-known solution procedures into new problems. For this reason, changes in work environments can cause accidents when they allow operators to interact with a new device if the latter is erroneously perceived as familiar. This research issue originates from an industrial background. The suspected cause of a fatal error performed by an operator in a steelworks factory is replicated in an experiment. The results support the hypothesis according to which errors (and possible subsequent accidents) due to changes in the interface are more likely when the latter does not inhibit former modes of interaction modes. This main result is discussed under the angle of cognitive ergonomics and used as a basis to provide design guidelines. (C) 2004 Elsevier Ltd. All rights reserved.

引用

页码：105 / 125

页数：21

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