End users: Actors in the Industrial Relations System?

The paradigm elaborated by John T. Dunlop in his landmark 1958 volume, Industrial Relations Systems, described this system as consisting of three actors. unions, employers and the State. Over the past few years, the call to expand upon the notion of actors in the industrial relations environment has become more and more widespread, but no one has yet suggested how this integration might be implemented. The main objective of this paper is to propose an analytical model of the actor and to explore how the latter could be applied in the case of public urban transit users.