RETRACTED: Effects of Customer Participation on Contact Employees' Job Satisfaction (Retracted Article)

Recently, research has begun to address the impact of customer participation on employees' job satisfaction.. However, the relationship between the two variables may not be directly. But the current research attached no importance to it. The relationship between these two variables are still a "black box". Therefore, the purpose of this study was to provide a model to explain the effect of customer participation on service providers' job satisfaction. The results indicate that higher customer participation will increase contact employees' perceived organizational support and supervisory support, which will in turn increase contact employees' job satisfaction. Finally, implications of these findings for managing customer participation are discussed.