SERVICE QUALITY ON INTERNET BANKING

被引：0
作者：
Yurtkoru, E. Serra [1 ]
Durmus, Beril [1 ]
Ulusu, Yesim [2 ]
机构：
[1] Marmara Univ, Istanbul, Turkey
[2] Bahcesehir Univ, Istanbul, Turkey
来源：
PROCEEDINGS OF THE 2010 ACADEMY OF MARKETING SCIENCE (AMS) ANNUAL CONFERENCE | 2015年
关键词：
MULTIPLE-ITEM SCALE; ACCEPTANCE;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This study was conducted to understand factors that would increase Internet banking usage. It was proposed that service quality, and convenience would increase satisfaction, which would then increases usage from organizational level. However from individual level, Internet self-efficacy and usage motives are the main factors necessary to increase usage.
引用
收藏
页码：303 / 307
页数：5
相关论文
共 50 条
  • [31] Key drivers of internet banking services use
    Aldas-Manzano, Joaquin
    Lassala-Navarre, Carlos
    Ruiz-Mafe, Carla
    Sanz-Blas, Silvia
    [J]. ONLINE INFORMATION REVIEW, 2009, 33 (04) : 672 - 695
  • [32] The Determinants of the Adoption of Internet Banking by Chinese Consumers
    Wang Wenchao
    Jordan, Declan
    [J]. PROCEEDINGS OF 2009 IEEE INTERNATIONAL CONFERENCE ON SERVICE OPERATION, LOGISTICS AND INFORMATICS, 2009, : 760 - +
  • [33] Banking Transactions through Internet: A Study in Greece
    Paschaloudis, Dimitris
    Tsourela, Maria
    [J]. INNOVATION AND KNOWLEDGE MANAGEMENT IN TWIN TRACK ECONOMIES: CHALLENGES & SOLUTIONS, VOLS 1-3, 2009, : 722 - 724
  • [34] Recasting Service Quality for Al-Based Service
    Noor, Nurhafihz
    Hill, Sally Rao
    Troshani, Indrit
    [J]. AUSTRALASIAN MARKETING JOURNAL, 2022, 30 (04): : 297 - 312
  • [35] Understanding customer perceptions of internet banking: the case of the UK
    Shanmugam, Mohana
    Wang, Yen-Yao
    Bugshan, Hatem
    Hajli, Nick
    [J]. JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT, 2015, 28 (05) : 622 - 636
  • [36] Internet banking diffusion: A country-level analysis
    Takieddine, Samer
    Sun, Jun
    [J]. ELECTRONIC COMMERCE RESEARCH AND APPLICATIONS, 2015, 14 (05) : 361 - 371
  • [37] What Factors Influence the Behaviour Intention of the Internet Banking
    Giri, Refi Rifaldi Windya
    Yosfi, Ramdhasari Widya
    Hendayani, Ratih
    [J]. PROCEEDINGS OF THE 1ST INTERNATIONAL CONFERENCE ON ECONOMICS, BUSINESS, ENTREPRENEURSHIP, AND FINANCE (ICEBEF 2018), 2018, 65 : 617 - 620
  • [38] Examining the relationship between e-service recovery quality and e-service recovery satisfaction moderated by perceived justice in the banking context
    Mathew, Sonia
    Jose, Ajay
    Rejikumar, G.
    Chacko, Dony Peter
    [J]. BENCHMARKING-AN INTERNATIONAL JOURNAL, 2020, 27 (06) : 1951 - 1980
  • [39] Effects of Overall Service Quality on Consumer Satisfaction and Behavior Intention in Internet Shopping Malls of China
    Joo, Hye-Young
    Choi, Seok-Beom
    Suh, Hyun-Suk
    [J]. JOURNAL OF KOREA TRADE, 2012, 16 (02): : 49 - 74
  • [40] Communication strategies to overcome functional and psychological resistance to Internet banking
    Laukkanen, Tommi
    Sinkkonen, Suvi
    Laukkanen, Pekka
    [J]. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT, 2009, 29 (02) : 111 - 118
12345