Soft TQM, hard TQM, and organisational performance relationships: an empirical investigation

被引：255
作者：
Rahman, SU [1 ]
Bullock, P [1 ]
机构：
[1] Univ Sydney, Sch Business, Inst Transport Studies, Sydney, NSW 2006, Australia
来源：
OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE | 2005年 / 33卷 / 01期
关键词：
total quality management (TQM); hard TQM; soft TQM; organisational performance; Australian Manufacturing Council (AMC);
D O I：
10.1016/j.omega.2004.03.008
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
TQM literature suggests that hard TQM has a profound impact on organisational performance. However, most empirical studies have examined the impact of each dimension of TQM on performance separately. We argue that it is more appropriate to investigate the direct impact of soft TQM on the diffusion of hard TQM, and then assess the direct impact of hard TQM on performance. Analysis of 261 Australian manufacturing companies revealed significant positive relationships between soft TQM and hard TQM elements. In addition to direct affects, soft TQM also has an indirect affect on performance through its effect on hard TQM. (C) 2004 Elsevier Ltd. All rights reserved.
引用
收藏
页码：73 / 83
页数：11
相关论文
共 22 条
[1]   Development and validation of TQM implementation constructs [J].
Ahire, SL ;
Golhar, DY ;
Waller, MA .
DECISION SCIENCES, 1996, 27 (01) :23-56
[2]  
*AMC, 1994, LEAD WAY STUD BEST M
[3]  
[Anonymous], INT J HUM RESOUR MAN
[4]  
ARMOOGUM J, 2000, ITEM NONRESPONSE SAM
[5]   TOTAL QUALITY-ORIENTED HUMAN-RESOURCES MANAGEMENT [J].
BOWEN, DE ;
LAWLER, EE .
ORGANIZATIONAL DYNAMICS, 1992, 20 (04) :29-41
[6]   MANAGEMENT THEORY AND TOTAL QUALITY - IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT [J].
DEAN, JW ;
BOWEN, DE .
ACADEMY OF MANAGEMENT REVIEW, 1994, 19 (03) :392-418
[7]  
Dow D, 1999, PROD OPER MANAG, V8, P1
[8]  
ERGAS H, P 1994 C INT INT AUS
[9]   TOTAL QUALITY MANAGEMENT AND THE HUMAN-RESOURCE PROFESSIONAL - APPLYING THE BALDRIGE FRAMEWORK TO HUMAN-RESOURCES [J].
HART, C ;
SCHLESINGER, L .
HUMAN RESOURCE MANAGEMENT, 1991, 30 (04) :433-454
[10]   STATISTICAL PROCESS-CONTROL AT MOTOROLA AUSTIN ASSEMBLY PLANT [J].
KUMAR, S ;
GUPTA, YP .
INTERFACES, 1993, 23 (02) :84-92
123