Managing quality of R & D organization through ISO 9001 certification

被引：0

作者：

Sarkar, Amalesh ^{[1
]}

Sarkar, Tapas ^{[1
]}

机构：

[1] Cent Mech Engn Res Inst, Durgapur 713209, India

来源：

JOURNAL OF SCIENTIFIC & INDUSTRIAL RESEARCH | 2007年 / 66卷 / 02期

关键词：

continual improvement; customer satisfaction; key process indicator; quality management system;

D O I：

暂无

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

With the increase in complexity and globalization, business environment has made R & D very important to an organization for its survival. ISO 9001: 2000 standard has influenced, to a great extent, the management of quality in an organization - big or small by introducing the concept of continual improvement and customer satisfaction in the system irrespective of its activities. This paper discusses some of the benefits of ISO 9001 quality management system (QMS) to manage the functions of any organization, including R & D, and implementing the same in an organization with particular reference to 'Continual Improvement' and 'Customer Satisfaction', which have been highlighted in the said standard.

引用

页码：124 / 127

页数：4