[1] Univ Waterloo, Dept Geog & Environm Management, Waterloo, ON N2L 3G1, Canada
[2] Univ Surrey, Sch Hospitality & Tourism Management, Surrey GU2 7XH, England
[3] Western Norway Res Inst, N-6851 Sogndal, Norway
[4] Lund Univ, Serv Management & Serv Studies, S-25108 Helsingborg, Sweden
[5] Linnaeus Univ, Sch Business & Econ, S-39182 Kalmar, Sweden