Benefits, Challenges, and Social Impact of Health Care Providers' Adoption of Social Media

被引:0
作者
Khan, Md Irfanuzzaman [1 ]
Loh, Jennifer [1 ]
机构
[1] Univ Canberra, Bruce Campus, Canberra, ACT 2601, Australia
关键词
social media; health care; doctor-patient relationship; communication; e-learning; new innovations; SUPPORT; ONLINE; UTAUT; TRUST; ACCEPTANCE; FACEBOOK; DECISION; PRIVACY;
D O I
10.1177/08944393211025758
中图分类号
TP39 [计算机的应用];
学科分类号
081203 ; 0835 ;
摘要
With the advent of telecommunication technologies and social media, many health care professionals are using social media to communicate with their patients and to promote health. However, the literature reveals a lacuna in our understanding of health care professionals' perception of their behavioral intentions to use innovations. Using the Unified Technology Acceptance Framework (unified theory of acceptance and use of technology), in-depth interviews were conducted with 16 Australian health care experts to uncover their intent and actual use of social media in their medical practices. Results revealed that social media tools offered five significant benefits such as (i) enhanced communication between health care professionals and their patients, (ii) community support, (iii) enabled e-learning, (iv) enhanced professional network, and (v) expedited health promotion. However, result also revealed barriers to social media usage including (i) inefficiency, (ii) privacy concerns, (iii) poor quality of information, (iv) lack of trust, and (v) blurred professional boundary. Peer influence and supporting conditions were also found to be determinants of social media adoption behaviors among health care professionals. This study has important implications for health care providers, patients, and policy makers on the responsible use of social media, health promotion, and health communication. This research is also among the very few studies that explore Australian health care professionals' intent and actual use of innovations within a health care setting.
引用
收藏
页码:1631 / 1647
页数:17
相关论文
共 74 条
  • [1] THE THEORY OF PLANNED BEHAVIOR
    AJZEN, I
    [J]. ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES, 1991, 50 (02) : 179 - 211
  • [2] Alam S.S., 2009, International Journal of Business and Management, V4, P112, DOI DOI 10.5539/IJBM.V4N2P112
  • [3] Patients' and health professionals' use of social media in health care: Motives, barriers and expectations
    Antheunis, Marjolijn L.
    Tates, Kiek
    Nieboer, Theodoor E.
    [J]. PATIENT EDUCATION AND COUNSELING, 2013, 92 (03) : 426 - 431
  • [4] Information Quality in Wikipedia: The Effects of Group Composition and Task Conflict
    Arazy, Ofer
    Nov, Oded
    Patterson, Raymond
    Yeo, Lisa
    [J]. JOURNAL OF MANAGEMENT INFORMATION SYSTEMS, 2011, 27 (04) : 71 - 98
  • [5] Twitter Social Media is an Effective Tool for Breast Cancer Patient Education and Support: Patient-Reported Outcomes by Survey
    Attai, Deanna J.
    Cowher, Michael S.
    Al-Hamadani, Mohammed
    Schoger, Jody M.
    Staley, Alicia C.
    Landercasper, Jeffrey
    [J]. JOURNAL OF MEDICAL INTERNET RESEARCH, 2015, 17 (07)
  • [6] SELF-EFFICACY - TOWARD A UNIFYING THEORY OF BEHAVIORAL CHANGE
    BANDURA, A
    [J]. PSYCHOLOGICAL REVIEW, 1977, 84 (02) : 191 - 215
  • [7] The impact of personal dispositions on information sensitivity, privacy concern and trust in disclosing health information online
    Bansal, Gaurav
    Zahedi, Fatemeh Mariam
    Gefen, David
    [J]. DECISION SUPPORT SYSTEMS, 2010, 49 (02) : 138 - 150
  • [8] Adequacy of UTAUT in clinician adoption of health information systems in developing countries: The case of Cameroon
    Bawack, Ransome Epie
    Kamdjoug, Jean Robert Kala
    [J]. INTERNATIONAL JOURNAL OF MEDICAL INFORMATICS, 2018, 109 : 15 - 22
  • [9] Benner P, 2009, EXPERTISE NURSING PR, V2, DOI [10.1891/9780826125453, DOI 10.1891/9780826125453]
  • [10] Biesta G., 2018, Contemporary Theories of Learning, P243