Management systems integration: lessons from an abandonment case

被引:57
作者
Gianni, Maria [1 ]
Gotzamani, Katerina [1 ]
机构
[1] Univ Macedonia, Dept Business Adm, Lab Business Excellence, Thessaloniki 54006, Greece
关键词
Environmental management system; Integrated management system; Integration; Management systems; Quality management system; Standards; QUALITY MANAGEMENT; ENVIRONMENTAL PERFORMANCE; EXPERIENCES; STANDARDS; ISO-9000; SAFETY; BENEFITS; HEALTH;
D O I
10.1016/j.jclepro.2014.08.023
中图分类号
X [环境科学、安全科学];
学科分类号
08 ; 0830 ;
摘要
There is a growing belief that the integration of multiple management systems with its holistic view of a business context encompasses all management activities, both certifiable and non-certifiable, adds value and, thus, enhances the sustainable development of organizations. Therefore, several conceptual frameworks have been composed and the empirical research on the integration attributes has emerged. However, a link in the chain is missing to connect the theoretical and the empirical advancement of integration. Therefore, this research focuses on the possibility of failure of an integrated management system in a real-world setting by investigating how and why the system gradually declined. On the way to answering the research questions the related risks are revealed. The withdrawal of top management commitment is initially identified as the main cause of the abandonment. However, the case analysis goes one step further and unveils the underlying interdependencies that led to the integrated system's failure. It is concluded that the initial integration approach and the imbalanced development of the integrated system's components were the root causes of failure. By highlighting the risks the ultimate research purpose is twofold: first, to increase awareness of all interested parties, and, second, to bring closer academics and practitioners so that proactive measures are taken and the integration potential is exploited to its full extent. (C) 2014 Elsevier Ltd. All rights reserved.
引用
收藏
页码:265 / 276
页数:12
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