Experience quality and hotel boutique customer loyalty: Mediating role of hotel image and perceived value

被引：35

作者：

Hussein, Ananda Sabil ^{[1
]}

Hapsari, Raditha Dwi Vata ^{[1
]}

Yulianti, Ida ^{[2
]}

机构：

[1] Univ Brawijaya, Fac Econ & Business, Dept Management, JL MT Haryono 165, Malang 65142, Indonesia

[2] Lincoln Univ Canterbury, Fac Agribusiness & Commerce, Dept Agribusiness & Markets, Christchurch, New Zealand

来源：

JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM | 2018年 / 19卷 / 04期

关键词：

Experience quality; hotel image; perceived value; customer loyalty; boutique hotel; BEHAVIORAL INTENTIONS; PHYSICAL-ENVIRONMENT; SERVICE QUALITY; RESTAURANT IMAGE; SATISFACTION; INDUSTRY; MODEL; EQUITY;

D O I：

10.1080/1528008X.2018.1429981

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This study aims to examine the relationships among experience quality, hotel image, perceived value, and customer loyalty in the area of Indonesia boutique hotel industry. Partial least squares analysis was employed to analyze the data. Two hundred and five respondents participated in this study. The finding of this study contributes to both theoretical and practical standpoints. For theoretical perspective this study provided a comprehensive model explaining the relationships among experience quality, hotel image, perceived value, and customer loyalty in the setting of boutique hotel. For practical contribution, this study will be the guideline for boutique hotel managers in formulating market-oriented strategies to retain the customers based on the increase of customer experience quality, hotel image, and perceived value.

引用

页码：442 / 459

页数：18

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