Nurturing mutual gains in the public sector: the roles of socially responsible human resource practices, employee use of normative public values, and job crafting

The aim of our inquiry is to investigate how and when socially responsible human resource practices (SRHR practices) foster service performance and psychological health among public sector employees. The participants for this research were recruited from wards (local level governments) in Vietnam. The data from the participants were analysed through multilevel structural equation modelling. The results lent credence to the positive relationships between SRHR practices and employees' service performance as well as psychological health via the mediating role of job crafting. SRHR practices were more positively associated with job crafting when employee use of normative public values was lower.