THE IMPACT OF CULTURE ON THE SERVICE RECOVERY PROCESS

被引：0
作者：
Rodrigues, Maria Antonia [1 ,2 ]
Teixeira, Maria Joao [3 ]
Carvalho, Maria Amelia [1 ]
Goncalves, Paulo Pinheiro [1 ,2 ]
机构：
[1] Polytech Porto, ISCAP, Porto, Portugal
[2] CEOS PP, ISCAP P, Porto, Portugal
[3] Univ Porto, Fac Econ, Porto, Portugal
来源：
PROCEEDINGS OF THE INTERNATIONAL CONFERENCE OF APPLIED BUSINESS AND MANAGEMENT (ICABM2020) | 2020年
关键词：
Culture; Perception of justice; Service recovery; Loyalty and word of mouth;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
引用
收藏
页码：645 / 646
页数：2
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