THE IMPACT OF CULTURE ON THE SERVICE RECOVERY PROCESS

被引：0

作者：

Rodrigues, Maria Antonia ^{[1
,2
]}

Teixeira, Maria Joao ^{[3
]}

Carvalho, Maria Amelia ^{[1
]}

Goncalves, Paulo Pinheiro ^{[1
,2
]}

机构：

[1] Polytech Porto, ISCAP, Porto, Portugal

[2] CEOS PP, ISCAP P, Porto, Portugal

[3] Univ Porto, Fac Econ, Porto, Portugal

来源：

PROCEEDINGS OF THE INTERNATIONAL CONFERENCE OF APPLIED BUSINESS AND MANAGEMENT (ICABM2020) | 2020年

关键词：

Culture; Perception of justice; Service recovery; Loyalty and word of mouth;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：645 / 646

页数：2

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