Towards a systematic repository of knowledge about managing collaborative design conflicts

Increasingly, complex artifacts such as cars, planes and even software are designed using large-scale and often highly distributed collaborative processes. A key factor in the effectiveness of these processes concerns how well conflicts are managed. Better approaches need to be developed and adopted, but the lack of systematization and dissemination of the knowledge in this field has been a big barrier to the cumulativeness of research in this area as well as to incorporating these ideas into design practice. This paper describes a growing repository of conflict management expertise, built as an augmentation of the MIT Process Handbook, that is designed to address these challenges.