How does the Fintech services delivery affect customer satisfaction: A scenario of Jordanian banking sector

被引：25

作者：

Alkhazaleh, Ayman Mansour Khalaf ^{[1
]}

Haddad, Hossam ^{[1
]}

机构：

[1] Middle East Univ, Fac Business, Amman 11831, Jordan

来源：

STRATEGIC CHANGE-BRIEFINGS IN ENTREPRENEURIAL FINANCE | 2021年 / 30卷 / 04期

关键词：

accessibility; customer satisfaction; financial technology; Fintech; transaction costs; INTERNET BANKING; QUALITY;

D O I：

10.1002/jsc.2434

中图分类号：

F8 [财政、金融];

学科分类号：

0202 ;

摘要：

The availability of financial technology services, accessibility, ease of use and performance, transaction costs, and service security of Fintech have a positive and significant effect on banks' customer satisfaction. Effective financial technology services assist and preserve customers, who increase the revenues generated by the banks and economic growth.

引用

页码：405 / 413

页数：9

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