How does the Fintech services delivery affect customer satisfaction: A scenario of Jordanian banking sector

被引：20
作者：
Alkhazaleh, Ayman Mansour Khalaf [1 ]
Haddad, Hossam [1 ]
机构：
[1] Middle East Univ, Fac Business, Amman 11831, Jordan
来源：
STRATEGIC CHANGE-BRIEFINGS IN ENTREPRENEURIAL FINANCE | 2021年 / 30卷 / 04期
关键词：
accessibility; customer satisfaction; financial technology; Fintech; transaction costs; INTERNET BANKING; QUALITY;
D O I：
10.1002/jsc.2434
中图分类号：
F8 [财政、金融];
学科分类号：
0202 ;
摘要：
The availability of financial technology services, accessibility, ease of use and performance, transaction costs, and service security of Fintech have a positive and significant effect on banks' customer satisfaction. Effective financial technology services assist and preserve customers, who increase the revenues generated by the banks and economic growth.
引用
收藏
页码：405 / 413
页数：9
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