Integrating motivational and emotional factors in implementation strategies for new enterprise planning software

Psychological aspects play a role in explaining the success or failure for ERP-implementation projects. Because of that, factors like motivation, emotion and knowledge should be carefully taken into account. The approach of this contribution focuses on the detection and analysis of emotional and motivational processes, which are influencing the organisational and technical change during the implementation process. The theoretical background for this paper is our 'Competence Regulation Model'. According to this model there exist self-energising or stable feedback loops between the individual's emotional and motivational processes and the reactions of the whole work system. The analysis of resulting developments allows prognoses about the effects of implementation measures on the individual and the whole work system. Developing on this, a strategy for software implementation is described which is based on this analysis. The article presents two case studies which show applications of this approach and closes with conclusions.