Procuring Usability: Experiences of Usability Testing in Tender Evaluation

被引：3

作者：

Riihiaho, Sirpa ^{[1
]}

Nieminen, Marko ^{[1
]}

Westman, Stina ^{[2
]}

Addams-Moring, Ronja ^{[1
]}

Katainen, Jukka ^{[3
]}

机构：

[1] Aalto Univ, Dept Comp Sci, Aalto 00076, Finland

[2] Aalto Univ, Dept Media Technol, Aalto 00076, Finland

[3] Aalto Univ, IT Serv, Aalto 00076, Finland

来源：

NORDIC CONTRIBUTIONS IN IS RESEARCH (SCIS 2015) | 2015年 / 223卷

关键词：

Usability evaluation; Public procurement; Research information system; Test user; Test task; System usability scale;

D O I：

10.1007/978-3-319-21783-3_8

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Comparing software systems for a purchase decision in a highly regulated public procurement process is a new domain for usability testing. We performed a comparative summative usability evaluation of Current Research Information Systems (CRIS) as a part of a public procurement process in Finland, EU. The evaluation method had to provide objective and unbiased results for comparison and it had to be defined in detail already in the invitation to tender. In this paper, we report the details of our successful procedure that enabled straightforward and quick decision making in selecting the winning system. Additionally, we present calculations to legitimate the potentially higher investment costs through estimated savings and increased income.

引用

页码：108 / 120

页数：13

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