How trust affects performance of interprofessional health-care teams.

被引:22
作者
Sifaki-Pistolla, Dimitra [1 ]
Melidoniotis, Evangelos [2 ]
Dey, Nilanjan [3 ]
Chatzea, Vasiliki-Eirini [1 ]
机构
[1] Univ Crete, Sch Med, Clin Social & Family Med, POB 2208, Iraklion 71003, Greece
[2] Univ Hosp Heraklion, Iraklion, Greece
[3] Bengal Coll Engn & Technol, Dept Comp Sci & Engn, Kolkata, India
关键词
Teamwork; team effectiveness; surveys; team-based care; effective performance; trust; perioperative teams; TEAMWORK CLIMATE; COMMUNICATION; EMERGENCY; HOSPITALS; SAFETY; ERROR; RISK;
D O I
10.1080/13561820.2019.1631763
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
Interprofessional teamwork in health-care settings is considered a valuable means of enhancing patient management. Literature has highlighted the importance of trust in building effective health-care teams. The present study aimed to investigate and further understand the perceptions of health-care professionals regarding trust and performance within their working team, as well as to assess the association between them and team performance. "TRUST" questionnaire, a valid instrument for measuring the relationship of trust and team performance was distributed to the members of the perioperative teams located in two different hospitals (a University and a General Hospital) in Greece. Two multivariate linear regression models were developed to reveal the significant predictors of high performance per hospital. Among the major findings revealed were 1) trust and performance were closely related 2) slight yet significant variations were observed between the University and the General Hospital and 3) trust level, years of previous experience and number of team members were among the key predictors of effective team performance. This study conveys new knowledge on trust and performance within health-care settings with limited resources and is expected to guide future interventions aiming to enhance team performance.
引用
收藏
页码:218 / 224
页数:7
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