Citizen Adoption of E-Government Services: Exploring Citizen Perceptions of Online Services in the United States and United Kingdom

被引:130
作者
Carter, Lemuria [1 ]
Weerakkody, Vishanth [2 ]
Phillips, Brandis [3 ]
Dwivedi, Yogesh K. [4 ]
机构
[1] Virginia Commonwealth Univ, Sch Business, Snead Hall,B4210A,301 West Main St,POB 844000, Richmond, VA 23284 USA
[2] Brunel Univ, Sch Business, London, England
[3] N Carolina Agr & Tech State Univ, Sch Business & Econ, Dept Accounting & Finance, Greensboro, NC 27411 USA
[4] Swansea Univ, Sch Management, Singleton Pk, Swansea, W Glam, Wales
关键词
Comparative research; e-government; IT diffusion and adoption; user acceptance of IT; TECHNOLOGY ACCEPTANCE; INFORMATION-SYSTEMS; USER ACCEPTANCE; BROAD-BAND; ELECTRONIC COMMERCE; TRUST; MODEL; TRUSTWORTHINESS; BRITISH; LESSONS;
D O I
10.1080/10580530.2016.1155948
中图分类号
TP [自动化技术、计算机技术];
学科分类号
0812 ;
摘要
This study presents a cross-national examination of e-government adoption in the United Kingdom and the United States. The results of partial least squares analysis indicate that disposition to trust is positively related to internet trust and government trust. Perceived ease of use and perceived usefulness have a significant impact on intention to use. Internet trust has a positive effect on intention to use. We conclude by highlighting cultural differences in e-government adoption.
引用
收藏
页码:124 / 140
页数:17
相关论文
共 117 条
[1]  
Adeshara P, 2004, ITI 2004: PROCEEDINGS OF THE 26TH INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY INTERFACES, P415
[2]   E-government: a strategic operations management framework for service delivery [J].
Affisco, John F. ;
Soliman, Khalid S. .
BUSINESS PROCESS MANAGEMENT JOURNAL, 2006, 12 (01) :13-21
[3]   ATTITUDES AND NORMATIVE BELIEFS AS FACTORS INFLUENCING BEHAVIORAL INTENTIONS [J].
AJZEN, I ;
FISHBEIN, M .
JOURNAL OF PERSONALITY AND SOCIAL PSYCHOLOGY, 1972, 21 (01) :1-&
[4]  
Al-Sebie M., 2005, Electronic Government, V2, P247, DOI 10.1504/EG.2005.007778
[5]   A cross-cultural comparison of Kuwaiti and British citizens' views of e-government interface quality [J].
Aladwani, Adel M. .
GOVERNMENT INFORMATION QUARTERLY, 2013, 30 (01) :74-86
[6]   Managing Citizen Profiles in the Domain of e-Government: The cPortfolio Project [J].
Alvarez Sabucedo, Luis ;
Anido Rifon, Luis .
INFORMATION SYSTEMS MANAGEMENT, 2010, 27 (04) :309-319
[7]  
[Anonymous], WORKING PAPER
[8]  
[Anonymous], UN GLOB E GOV READ R
[9]  
[Anonymous], DIGITAL GOVT BUILDIN
[10]  
[Anonymous], GOVT DIGITAL STRATEG