Building a successful E-business: The FedEx story

FedEx's experience about the importance of a shared information infrastructure in bringing together interenterprise processes, that characterize any successful e-business, is discussed. Such infrastructure enables the flow of information within and across corporate boundaries in ways unimaginable prior to the emergence of the Web. Building a successful e-business essentially involves a shift in the concept of the firm, in which organizational boundaries become less demarcated. In the new business order, market participants become an extension of an integrated business Web and forge alliances to compete collectively.