Usability evaluation of mobile applications using ISO 9241 and ISO 25062 standards

被引：81
作者：
Moumane, Karima [1 ]
Idri, Ali [1 ]
Abran, Alain [2 ]
机构：
[1] Univ Mohammed 5, Software Project Management Res Team, ENSIAS, Rabat, Morocco
[2] Ecole Technol Super, Dept Software Engn & IT, Montreal, PQ H3C 1K3, Canada
来源：
SPRINGERPLUS | 2016年 / 5卷
关键词：
ISO; 25062; 9241; Mobile usability evaluation; Software measures; QUALITY;
D O I：
10.1186/s40064-016-2171-z
中图分类号：
O [数理科学和化学]; P [天文学、地球科学]; Q [生物科学]; N [自然科学总论];
学科分类号：
07 ; 0710 ; 09 ;
摘要：
This paper presents an empirical study based on a set of measures to evaluate the usability of mobile applications running on different mobile operating systems, including Android, iOS and Symbian. The aim is to evaluate empirically a framework that we have developed on the use of the Software Quality Standard ISO 9126 in mobile environments, especially the usability characteristic. To do that, 32 users had participated in the experiment and we have used ISO 25062 and ISO 9241 standards for objective measures by working with two widely used mobile applications: Google Apps and Google Maps. The QUIS 7.0 questionnaire have been used to collect measures assessing the users' level of satisfaction when using these two mobile applications. By analyzing the results we highlighted a set of mobile usability issues that are related to the hardware as well as to the software and that need to be taken into account by designers and developers in order to improve the usability of mobile applications.
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页数：15
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