Consumers' Evaluation of Web-Based Health Information Quality: Meta-analysis

被引:24
作者
Zhang, Yan [1 ,2 ]
Kim, Yeolib [3 ]
机构
[1] Univ Texas Austin, Sch Informat, Austin, TX 78712 USA
[2] Univ Texas Austin, Moody Coll Commun & Med Sch, Ctr Hlth Commun, Austin, TX 78712 USA
[3] Ulsan Natl Inst Sci & Technol, Sch Business Adm, Grad Sch Technol & Innovat Management, 50 UNIST Gil, Ulsan 44919, South Korea
关键词
online health information; information quality; credibility; trust; consumer health information behavior; meta-analysis; CREDIBILITY ASSESSMENT; ONLINE INFORMATION; CANCER INFORMATION; SEEKING BEHAVIOR; SYSTEMS SUCCESS; TRUST; INTERNET; PERCEPTIONS; IMPACT; ROLES;
D O I
10.2196/36463
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
Background: The internet has become a major source of health information for general consumers. Web-based health information quality varies widely across websites and applications. It is critical to understand the factors that shape consumers' evaluation of web-based health information quality and the role that it plays in their appraisal and use of health information and information systems. Objective: This paper aimed to identify the antecedents and consequences of consumers' evaluation of web-based health information quality as a means to consolidate the related research stream and to inform future studies on web-based health information quality. Methods: We systematically searched 10 databases, examined reference lists, and conducted manual searches. Empirical studies that investigated consumers' evaluation of web based health information quality, credibility, or trust and their respective relationships with antecedents or consequences were included. Results: We included 147 studies reported in 136 papers in the analysis. Among the antecedents of web-based health information quality, system navigability (rho=0.56), aesthetics (rho=0.49), and ease of understanding (rho=0.49) had the strongest relationships with web-based health information quality. The strongest consequences of web-based health information quality were consumers' intentions to use health information systems (rho=0.58) and satisfaction with health information (rho=0.46). Web-based health information quality relationships were moderated by numerous cultural dimensions, research designs, and publication moderators. Conclusions: Consumers largely rely on peripheral cues and less on cues that require more information processing (eg, content comprehensiveness) to determine web-based health information quality. Surprisingly, the relationships between individual differences and web-based health information quality are trivial. Web-based health information quality has stronger effects on cognitive appraisals and behavioral intentions than on behavior. Despite efforts to include various moderators, a substantial amount of variance is still unexplained, indicating a need to study additional moderators. This meta-analysis provides broad and consistent evidence for web-based health information quality relationships that have been fractured and incongruent in empirical studies.
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页数:20
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