A fuzzy group decision-making model with risk-taking attitudes in quality function deployment

被引:9
作者
Liu, Chin-Hung [1 ]
机构
[1] Natl Chin Yi Univ Technol, Dept Business Adm, Taiping City 411, Taichung County, Taiwan
关键词
Quality function deployment; house of quality; risk-taking attitudes; fuzzy group decision-making; fuzzy suitability indices; PRIORITIZE DESIGN REQUIREMENTS; RANKING; FRAMEWORK; NUMBERS; SET;
D O I
10.3233/IFS-2009-0429
中图分类号
TP18 [人工智能理论];
学科分类号
081104 ; 0812 ; 0835 ; 1405 ;
摘要
Quality function deployment (QFD) is a process for determining customer requirements and translating them into the target design. A rich understanding of the customer requirements is captured from a group of customers, while the relationship between customer requirements and technical measures is defined through the project team. Ordinarily, a group decision-making process is filled with fuzziness and lack of preciseness because of diverse and/or even subjective views. Apparently, the importance weight of each customer requirement and the relationship between customer requirements and technical measures are evaluated by a group of people with imprecision and fuzziness. Furthermore, different people tend to reflect diverse risk-taking attitudes, such as optimistic, neutral, and conservative attitudes, in making decisions. Under the conditions, a fuzzy group decision-making model with risk-taking attitudes can be used in QFD to manage and resolve a group decision-making process when the information is ambiguous and vague. Besides, an example is presented as well as the algorithm steps to illustrate this fuzzy group decision-making model with risk-taking attitudes can be effectively applied in QFD including customer requirements at the two-level hierarchy to accurately and convincingly make decisions and determine the importance of each technical measure with various risk-taking attitudes of the decision-makers.
引用
收藏
页码:211 / 224
页数:14
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