Research on Value Based Heuristics Miner for Product Service System

被引：1
作者：
Zhou, Xuequan [1 ]
Tan, Yi [1 ]
Zacharewicz, Gregory [2 ]
Liu, Yuqi [1 ]
Tan, Kexin [1 ]
Chen, David [3 ]
机构：
[1] Harbin Inst Technol, Res Ctr Intelligent Comp Enterprises & Serv, Harbin, Peoples R China
[2] IMT Mines Ales, Lab Sci Risques LSR, Ales, France
[3] Univ Bordeaux, IMS UMR CNRS 5218, Talence, France
来源：
2021 IEEE 30TH INTERNATIONAL CONFERENCE ON ENABLING TECHNOLOGIES: INFRASTRUCTURE FOR COLLABORATIVE ENTERPRISES (WETICE 2021) | 2021年
基金：
中国国家自然科学基金;
关键词：
product service system; service value; improved heuristic miner; process mining;
D O I：
10.1109/WETICE53228.2021.00028
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Manufacturing enterprises integrate products and services, to improve and expand business processes from the perspective of service, so that they can realize the management of the whole life cycle of the product and obtain more benefits. The original process mining algorithm cannot support the establishment of customer-centered service process model, nor can it describe the value creation mechanism of service stakeholders in the service process. To solve this problem, this paper takes the manufacturing product service system as the background, improves the flexible heuristic miner, which can mine customer-oriented service process model from the event log, and extracts the actors and value information of service activities, so as to build the service-oriented process value model. We verify the improved heuristic miner through a case of air conditioner product service system.
引用
收藏
页码：89 / 94
页数：6
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