POPULAR CRITICISM THAT MATTERS Journalists' perspectives of "quality" media critique

Popular criticism of legacy news media is argued to have the capacity to influence journalistic practice and subsequently keep journalists accountable. Scholars give prescriptions of the kinds of criticisms journalists need, if they are to be kept accountable to journalistic norms and values, but this has not been matched with perspectives of journalists. Following in-depth interviews with 24 practising journalists in Kenya and South Africa, the study found that although journalists treat fairness, facts and positiveness as "good" attributes of media critique, they are more inclined towards criticisms that show an understanding of news processes.