Do Clinician Disruptive Behaviors Make an Unsafe Environment for Patients?

被引：27

作者：

Dang, Deborah ^{[1
]}

Bae, Sung-Heui ^{[2
]}

Karlowicz, Karen A. ^{[3
]}

Kim, Miyong T. ^{[4
]}

机构：

[1] Johns Hopkins Univ Hosp, Baltimore, MD 21287 USA

[2] Ewha Womans Univ, Coll Hlth Sci, Div Nursing Sci, Seoul, South Korea

[3] Old Dominion Univ, Sch Nursing, Norfolk, VA USA

[4] Univ Texas Austin, Sch Nursing, 1710 Red River, Austin, TX 78701 USA

来源：

JOURNAL OF NURSING CARE QUALITY | 2016年 / 31卷 / 02期

关键词：

work environment; patient harm; clinician disruptive behaviors; job satisfaction; workplace incivility; IMPACT; CARE; INCIVILITY; WORKPLACE; OUTCOMES;

D O I：

10.1097/NCQ.0000000000000150

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

The magnitude of negative consequences of clinician disruptive behaviors on patients and clinicians was examined using data collected from 1559 clinicians working at an urban academic medical center in the United States. For the impact of disruptive behavior on patient safety, psychological aggression as caused by disruptive behavior or incivility increased the likelihood of patient harm as well as job dissatisfaction and physical symptoms.

引用

页码：115 / 123

页数：9

共 21 条

[1] Tit for tat? The spiraling effect of incivility in the workplace [J].