Knowledge management in law firms in Botswana: Some lessons for small law firms

This article investigates the challenges to knowledge management in small law firms in Botswana and suggests some lessons for enhancing knowledge management. The growing literature on knowledge management has focused largely on insights into its use in large law firms. There is very little writing on techniques of enhancing knowledge management in small law firms. Although large firms may be seen as logical users of sophisticated knowledge management systems, there is an increasing need for small firms to capture and intelligently exploit their knowledge. This is because in the knowledge economy, these firms continue to play a major role in generating gross income and in enhancing economic development. However, not much attention has been given to knowledge management in small firms. This research uses open- and closed-ended questionnaires, semi-structured interviews and a literature review to contribute to the body of knowledge on knowledge management in small firms and promote an awareness of its use amongst small law firms. It also suggests techniques for enhancing knowledge management in small law firms. There is a paucity of research in the use of qualitative and quantitative approaches in understanding knowledge management in small firms.