Extracting Relevant Quality Dimensions from Online Customer Reviews in Accommodation Services

被引：0

作者：

Amorim, Marlene ^{[1
,2
]}

Rodrigues, Mario ^{[3
,4
]}

Fidalgo, Carina ^{[2
]}

机构：

[1] Aveiro Univ, GOVCOPP, Aveiro, Portugal

[2] Aveiro Univ, Dept Econ Management & Ind Engn & Tourism, Aveiro, Portugal

[3] Aveiro Univ, IEETA, Aveiro, Portugal

[4] Aveiro Univ, ESTGA, Aveiro, Portugal

来源：

INDUSTRIAL ENGINEERING AND OPERATIONS MANAGEMENT II, IJCIEOM | 2019年 / 281卷

关键词：

WORD-OF-MOUTH; PERFORMANCE; SATISFACTION;

D O I：

10.1007/978-3-030-14973-4_19

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

引用

页码：199 / 207

页数：9

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