Smart tourism technologies in travel planning: The role of exploration and exploitation

被引：256

作者：

Huang, C. Derrick ^{[1
]}

Goo, Jahyun ^{[2
]}

Nam, Kichan ^{[3
]}

Yoo, Chul Woo ^{[1
]}

机构：

[1] Florida Atlantic Univ, Dept Informat Technol & Operat Management, Coll Business, Boca Raton, FL 33431 USA

[2] Florida Atlantic Univ, MIS, Boca Raton, FL 33431 USA

[3] Amer Univ Sharjah, Sharjah, U Arab Emirates

来源：

INFORMATION & MANAGEMENT | 2017年 / 54卷 / 06期

关键词：

Smart tourism technologies; Smart tourism; Travel planning; Travel experience; Exploration; Exploitation; STRUCTURAL EQUATION MODELS; PERFORMANCE EVALUATION; CONSUMER SATISFACTION; SYSTEMS; QUALITY; ONLINE; INTERACTIVITY; EXPERIENCES; PATTERNS; BEHAVIOR;

D O I：

10.1016/j.im.2016.11.010

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The use of smart tourism technologies such as travel-related websites, social media, and smartphones in travel planning has been pervasive and growing. This study examines the mechanism of how travelers use these technologies to enhance travel satisfaction. By adopting the framework of exploration and exploitation and identifying the antecedents that advance and prohibit such uses, we find that the attributes of smart tourism technologies promote both explorative and exploitative use, while user's security and privacy concerns have a negative effect. In addition, explorative use has a strong influence on overall travel experience satisfaction, and exploitative use mainly enhances the transaction satisfaction. (C) 2017 Elsevier B.V. All rights reserved.

引用

页码：757 / 770

页数：14

共 94 条

[1] Electronic survey methodology: A case study in reaching hard-to-involve Internet users [J].

Andrews, D ;

Nonnecke, B ;

Preece, J .

INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION, 2003, 16 (02) :185-210

[2]

[Anonymous], NUMB WORLDW INT US 2

[3]

[Anonymous], 2002, J INTERACTIVE ADVERT, DOI DOI 10.1080/15252019.2002.10722060

[4]

[Anonymous], 2000, The Psychology of Survey Response, DOI DOI 10.1017/CBO9780511819322

[5]

[Anonymous], 2002, Journal of Interactive Marketing

[6] Adaptive gain and the role of the locus coeruleus-norepinephrine system in optimal performance [J].

Aston-Jones, G ;

Cohen, JD .

JOURNAL OF COMPARATIVE NEUROLOGY, 2005, 493 (01) :99-110

[7] Balancing exploration and exploitation: The moderating role of competitive intensity [J].

Auh, S ;

Menguc, B .

JOURNAL OF BUSINESS RESEARCH, 2005, 58 (12) :1652-1661

[8] Quality, satisfaction and behavioral intentions [J].

Baker, DA ;

Crompton, JL .

ANNALS OF TOURISM RESEARCH, 2000, 27 (03) :785-804

[9] In search of patterns among travellers' hotel ratings in TripAdvisor [J].

Banerjee, Snehasish ;

Chua, Alton Y. K. .

TOURISM MANAGEMENT, 2016, 53 :125-131

[10] The role of routines in the vacation decision-making process of Dutch vacationers [J].

Bargeman, Bertine ;

van der Poel, Hugo .

TOURISM MANAGEMENT, 2006, 27 (04) :707-720

← 1 2 3 4 5 6 7 8 9 10 →