The Role of Student Services in the Improving of Student Experience in Higher Education

The theme of student services has been generally neglected in terms of European policy debates. However, the Trends IV(2005) Report states that: "when redesigning the curriculum that focuses on the students, the institutions should take into consideration the fact that they need more guidance and counselling in order to find their individual academic paths in a more flexible educational environment." In the context of multicultural academic diversity, stimulated by globalization, it is necessary for all aspects of university life, student services included, to meet these new challenges. Many aspects of student life, on an academic, social or cultural level, become more difficult to understand and manage with a population that finds itself in a state of continual growth and diversification (Audin and Davy, 2003). To this effect, the creation of efficient student services that are focused on its necessities, in order to provide the required support for academic activity and stimulate personal, social, cultural and cognitive development, is needed. The role of these student services is influenced by the beliefs and values of the employed staff, by the manner in which the policies are elaborated, by the content of curriculum and services, and by the degree of knowledge regarding the development of the students and the way in which the environment outlines their behaviour. Supporting and enhancing the student experience (academic, social, welfare and support) from first contact through to becoming alumni is critical to success in higher education today for both the student and the institution (C) 2013 The Authors. Published by Elsevier Ltd.