Change Communication in Public Sector Cutback Management

被引：1

作者：

Graaf, Genevieve ^{[1
]}

Hengeveld-Bidmon, Evelyn ^{[1
]}

Carnochan, Sarah ^{[1
]}

Salomone, Marianna ^{[1
]}

Austin, Michael J. ^{[1
]}

机构：

[1] Univ Calif Berkeley, Mack Ctr Nonprofit & Publ Sect Management Human S, Sch Social Welf, 16 Haviland Hall 7400, Berkeley, CA 94720 USA

来源：

PUBLIC ORGANIZATION REVIEW | 2019年 / 19卷 / 04期

关键词：

Cutback management; Retrenchment; Human service organization; Public sector; Organizational communication; ORGANIZATIONAL-CHANGE; DECISION-MAKING; LEADERSHIP; UNCERTAINTY; COMMITMENT; RETRENCHMENT; TRUST;

D O I：

10.1007/s11115-018-0408-8

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

Budget cuts in public sector organizations create additional strain for employees, often contributing to uncertainty, rumors, and low morale. This study examines the dynamics of communicating about organizational changes in public human service organizations during the cutbacks of the Great Recession from 2008 to 2013. Drawing from in-depth interviews of 45 senior managers in eleven San Francisco Bay Area county public human service agencies, the findings focus on perceived employee responses to change, specific change communication strategies utilized, and how these were shaped by internal and external factors. The study concludes with implications for future practice and research during significant budget reductions in public human service organizations.

引用

页码：453 / 472

页数：20

共 55 条

[11]

Bozeman B., 1994, J PUBL ADM RES THEOR, P197

[12] SCOPE OF JUSTICE IN THE WORKPLACE - HOW SURVIVORS REACT TO COWORKER LAYOFFS [J].