Method and context perspectives on learning and knowledge creation in quality management

被引：170
作者：
Choo, Adrian S.
Linderman, Kevin W.
Schroeder, Roger G.
机构：
[1] Rensselaer Polytech Inst, Lally Sch Management & Technol, Troy, NY 12180 USA
[2] Univ Minnesota, Carlson Sch Management, Operat & Management Sci Dept, Minneapolis, MN 55455 USA
来源：
JOURNAL OF OPERATIONS MANAGEMENT | 2007年 / 25卷 / 04期
基金：
美国国家科学基金会;
关键词：
quality management; knowledge management; organizational learning; innovation;
D O I：
10.1016/j.jom.2006.08.002
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
This research develops a framework of learning and knowledge-based quality improvement by integrating the two perspectives of learning and knowledge creation. One perspective focuses on adhering to a prescribed methodology while the other emphasizes managing the context. By conceptualizing a comprehensive quality program as comprising basic contextual and methodological elements, we develop theoretically how a comprehensive quality program such as Six Sigma can produce dissimilar types of learning and knowledge, and how a quality advantage can become more sustainable. (c) 2006 Elsevier B.V. All rights reserved.
引用
收藏
页码：918 / 931
页数：14
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