Method and context perspectives on learning and knowledge creation in quality management

被引：170

作者：

Choo, Adrian S.

Linderman, Kevin W.

Schroeder, Roger G.

机构：

[1] Rensselaer Polytech Inst, Lally Sch Management & Technol, Troy, NY 12180 USA

[2] Univ Minnesota, Carlson Sch Management, Operat & Management Sci Dept, Minneapolis, MN 55455 USA

来源：

JOURNAL OF OPERATIONS MANAGEMENT | 2007年 / 25卷 / 04期

基金：

美国国家科学基金会;

关键词：

quality management; knowledge management; organizational learning; innovation;

D O I：

10.1016/j.jom.2006.08.002

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This research develops a framework of learning and knowledge-based quality improvement by integrating the two perspectives of learning and knowledge creation. One perspective focuses on adhering to a prescribed methodology while the other emphasizes managing the context. By conceptualizing a comprehensive quality program as comprising basic contextual and methodological elements, we develop theoretically how a comprehensive quality program such as Six Sigma can produce dissimilar types of learning and knowledge, and how a quality advantage can become more sustainable. (c) 2006 Elsevier B.V. All rights reserved.

引用

页码：918 / 931

页数：14

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